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Return-Path: <bounces+12489302536181@outbound.intercom.vtex.com.br> Delivered-To: ecommerce@feminize.com.br Received: from vps-4622408.feminize.com.br by vps-4622408.feminize.com.br with LMTP id qAPZFtLV4GCxNgAAJ9OYcA (envelope-from <bounces+12489302536181@outbound.intercom.vtex.com.br>) for <ecommerce@feminize.com.br>; Sat, 03 Jul 2021 18:25:38 -0300 Return-path: <bounces+12489302536181@outbound.intercom.vtex.com.br> Envelope-to: ecommerce@feminize.com.br Delivery-date: Sat, 03 Jul 2021 18:25:38 -0300 Received: from mta-174-84-121.intercom.com.sparkpostmail.com ([192.174.84.121]:4528) by vps-4622408.feminize.com.br with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.94.2) (envelope-from <bounces+12489302536181@outbound.intercom.vtex.com.br>) id 1lzn8n-0003cS-Sa for ecommerce@feminize.com.br; Sat, 03 Jul 2021 18:25:38 -0300 X-MSFBL: UCbgNkcyvpVrONE0mlgrhhdvf7Fs+nIDMoiGXDLv1GI=\|eyJzdWJhY2NvdW50X2l kIjoiODY0NCIsInRlbmFudF9pZCI6ImludGVyY29tIiwiciI6ImVjb21tZXJjZUB mZW1pbml6ZS5jb20uYnIiLCJtZXNzYWdlX2lkIjoiNjBkZGNjZDVlMDYwZTQwY2M 5YTIiLCJjdXN0b21lcl9pZCI6IjEifQ== DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=vtex.com.br; s=intercom; t=1625347532; i=@vtex.com.br; bh=qPq8GWiEefrB/GmSf1T5rS0tsMavrSFs+oZLvv99/ro=; h=To:Content-Type:Date:Message-ID:Subject:From; b=QfF05CTmoedImIEtg0JlM5Zs7jJ3B2ZLbTjCzMd4eHOmoUqqhvDaJ5Ra8hpIDG7W3 W3bPu9rakkzDURdsuQ8UVe0CYu28RTb9+aOIauQ9SUPS5kfXrG1EQl73FLc5Qnn98z PCKUVs2yoTkCZkini6YvHZDHcYjA8guOTRFhvYT0= To: ecommerce@feminize.com.br Content-Type: multipart/alternative; boundary="_----sbBCL2yZ76mS4ahOhdKOdg===_2C/2A-09341-CC5D0E06" MIME-Version: 1.0 X-Mailgun-Variables: {"app_id":"bs8us8hw","conversation_id":"12489302536181","user_id":"5b9f8cee2154db3f04c35f62","intercom_localized_email_content_id":"3480819"} Date: Sat, 03 Jul 2021 21:25:32 +0000 X-Mailgun-Tag: user-custom X-Intercom-App-Id: bs8us8hw X-Intercom-Bin: 160 Reply-To: Bernardo from VTEX <noreply@vtex.com.br> Message-ID: <59999470-43a75d30-1625347532-12489302536181@vtex.intercom-mail-160.com> X-Report-Abuse: Please report spam or abuse to abuse@intercom.io Subject: July 02 Incident: Payment Gateway increased errors From: "Bernardo from VTEX" <noreply@vtex.com.br> X-Auto-Response-Suppress: OOF, AutoReply List-Unsubscribe: <mailto:unsubscribe_12489302536181_5b9f8cee2154db3f04c35f62@vtex.intercom-mail.com>, <https://vtex.intercom-mail.com/subscriptions/unsubscribe?app_id=bs8us8hw&conversation_id=12489302536181&user_id=5b9f8cee2154db3f04c35f62&source=header> X-Spam-Status: No, score=1.4 X-Spam-Score: 14 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "vps-4622408.feminize.com.br", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello, On July 02, VTEX stores faced issues with the Payment Gateway. From 17h25 to 18h47 UTC, buyers who tried to go to checkout on VTEX stores could not complete the purchase. What happened We ident [...] Content analysis details: (1.4 points, 4.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: intercom-clicks.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines 0.0 T_KAM_HTML_FONT_INVALID Test for Invalidly Named or Formatted Colors in HTML X-Spam-Flag: NO --_----sbBCL2yZ76mS4ahOhdKOdg===_2C/2A-09341-CC5D0E06 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello, =0D=0A On July 02, VTEX stores faced issues with the Payment Gateway= . From 17h25 to 18h47 UTC, buyers who tried to go to checkout on VTEX store= s could not complete the purchase. =0D=0A What happened =0D=0A We identifie= d an anomaly in our Payments Gateway behavior, and shortly after, we were n= otified of a relevant drop in our platform=E2=80=99s sales rate. Our engine= ering team identified that the problem was caused by an incorrect configura= tion made on our Payments Gateway and immediately started the process to re= vert this configuration. =0D=0A Our response =0D=0A We reverted the incorre= ct configuration on our Payments Gateway and refreshed our caching systems.= At 18h47 UTC, our services were back to normal behavior. =0D=0A Our team w= ill improve the procedure of updating our Payments Gateway configuration wi= th better validations before rolling it out to prevent future failures. It'= s important to point out that the length of today's incident is not accepta= ble. =0D=0A For more details on our follow-up actions, please read the full= report below. =0D=0AREAD FULL REPORT Kind regards, =0D=0A Bernardo Heynema= nn, Director of Engineering at VTEX --_----sbBCL2yZ76mS4ahOhdKOdg===_2C/2A-09341-CC5D0E06 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="UTF-8" <!DOCTYPE html>=0D=0A<html>=0D=0A<head>=0D=0A<meta http-equiv=3D"Content-Ty= pe" content=3D"text/html; charset=3DUTF-8">=0D=0A <meta http-equiv=3D"Co= ntent-Type" content=3D"text/html;">=0D=0A <title></title>=0D=0A<meta htt= p-equiv=3D"Content-Type" content=3D"text/html; charset=3DUTF-8">=0D=0A<meta= http-equiv=3D"Content-Type" content=3D"text/html;">=0D=0A<title></title>= =0D=0A<style>.intercom-align-right {=0D=0A text-align: right !important;= =0D=0A}=0D=0A.intercom-align-center {=0D=0A text-align: center !important;= =0D=0A}=0D=0A.intercom-align-left {=0D=0A text-align: left 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style=3D"border-bottom-color: #e7e9ee; border-bottom-style: = solid; border-bottom-width: 1px; font-family: Helvetica, Arial, sans-serif;= line-height: 150%; margin: 0px; min-width: 600px">=0D=0A <tbody sty= le=3D"background-color: #FFF; font-family: Helvetica, Arial, sans-serif; li= ne-height: 150%; margin: 0px; min-width: 600px">=0D=0A <tr style= =3D"font-family: Helvetica, Arial, sans-serif; line-height: 150%; margin: 0= px">=0D=0A <td style=3D"font-family: Helvetica, Arial, sans-= serif; line-height: 150%; margin: 0px; padding: 22px 30px">=0D=0A = <a href=3D"https://vtex.intercom-mail.com/via/e=3Fob=3D9zMwWIgL8g= BSKC1ew5%2FR8RVmhLsBFVTMwuijCedo2k8%3D&h=3D1b8e893d3567e421252f7550f0bf9811= 6da52e29-bs8us8hw_12489302536181" target=3D"_blank" style=3D"color: #F71963= "><img width=3D"95px" height=3D"34px" src=3D"https://dev-vtex-site.pantheon= site.io/wp-content/uploads/2020/01/logo-vtex.png" style=3D"max-width: 540px= "></a>=0D=0A </td>=0D=0A <td align=3D"right" = valign=3D"center" style=3D"font-family: Helvetica, Arial, sans-serif; line-= height: 150%; margin: 0px; padding: 22px 30px">=0D=0A <s= pan style=3D"color: #717786; font-size: 12px"> June, 2021</span>=0D=0A = </td>=0D=0A </tr>=0D=0A </tbody>=0D=0A </ta= ble>=0D=0A=0D=0A=0D=0A <table align=3D"center" border=3D"0px" cellpaddin= g=3D"0" cellspacing=3D"0" width=3D"600" style=3D"font-family: Helvetica, Ar= ial, sans-serif; line-height: 150%; margin: 0px">=0D=0A <tbody style= =3D"font-family: Helvetica, Arial, sans-serif; line-height: 150%; margin: 0= px">=0D=0A <tr style=3D"background-color: #FFF; font-family: Hel= vetica, Arial, sans-serif; line-height: 150%; margin: 0px" bgcolor=3D"#FFF"= >=0D=0A <td align=3D"center" style=3D"font-family: Helvetica= , Arial, sans-serif; line-height: 150%; margin: 0px; padding: 0px 30px">=0D= =0A=0D=0A <table align=3D"center" border=3D"0" cellpaddi= ng=3D"0" cellspacing=3D"0" width=3D"540" style=3D"font-family: Helvetica, A= rial, sans-serif; line-height: 150%; margin: 0px">=0D=0A = <tbody style=3D"font-family: Helvetica, Arial, sans-serif; line-height= : 150%; margin: 0px">=0D=0A <tr style=3D"font-fa= mily: Helvetica, Arial, sans-serif; line-height: 150%; margin: 0px">=0D=0A = <td style=3D"font-family: Helvetica, Arial, = sans-serif; line-height: 150%; margin: 0px; padding-bottom: 64px; padding-t= op: 32px"><span><p class=3D"intercom-align-left" style=3D"color: #717786; d= isplay: block; font-size: 16px; font-weight: 400; line-height: 28px; text-a= lign: left !important" align=3D"left">Hello,=C2=A0</p>=0D=0A<p class=3D"int= ercom-align-left" style=3D"color: #717786; display: block; font-size: 16px;= font-weight: 400; line-height: 28px; text-align: left !important" align=3D= "left">On July 02, VTEX stores faced issues with the Payment Gateway. From = 17h25 to 18h47 UTC, buyers who tried to go to checkout on VTEX stores could= not complete the purchase.</p>=0D=0A<h2 class=3D"intercom-align-left" styl= e=3D"color: #717786; display: block; font-size: 24px; font-weight: 300; lin= e-height: 36px; padding-top: 12px; text-align: left !important" align=3D"le= ft">What happened</h2>=0D=0A<p class=3D"intercom-align-left" style=3D"color= : #717786; display: block; font-size: 16px; font-weight: 400; line-height: = 28px; text-align: left !important" align=3D"left">We identified an anomaly = in our Payments Gateway behavior, and shortly after, we were notified of a = relevant drop in our platform=E2=80=99s sales rate. Our engineering team id= entified that the problem was caused by an incorrect configuration made on = our Payments Gateway and immediately started the process to revert this con= figuration.</p>=0D=0A<h2 class=3D"intercom-align-left" style=3D"color: #717= 786; display: block; font-size: 24px; font-weight: 300; line-height: 36px; = padding-top: 12px; text-align: left !important" align=3D"left">Our response= </h2>=0D=0A<p class=3D"intercom-align-left" style=3D"color: #717786; displa= y: block; font-size: 16px; font-weight: 400; line-height: 28px; text-align:= left !important" align=3D"left">We reverted the incorrect configuration on= our Payments Gateway and refreshed our caching systems. At 18h47 UTC, our = services were back to normal behavior.</p>=0D=0A<p class=3D"intercom-align-= left" style=3D"color: #717786; display: block; font-size: 16px; font-weight= : 400; line-height: 28px; text-align: left !important" align=3D"left">Our t= eam will improve the procedure of updating our Payments Gateway configurati= on with better validations before rolling it out to prevent future failures= .<br><br><b style=3D"color: #142032">It's important to point out that the = length of today's incident is not acceptable.</b></p>=0D=0A<p class=3D"inte= rcom-align-left" style=3D"color: #717786; display: block; font-size: 16px; = font-weight: 400; line-height: 28px; text-align: left !important" align=3D"= left">For more details on our follow-up actions, please read the full repor= t below.</p>=0D=0A<table class=3D"intercom-container intercom-align-left" s= tyle=3D"font-family: Helvetica, Arial, sans-serif; line-height: 150%; margi= n: 0px; text-align: left !important"><tbody style=3D"font-family: Helvetica= , Arial, sans-serif; line-height: 150%; margin: 0px"><tr style=3D"font-fami= ly: Helvetica, Arial, sans-serif; line-height: 150%; margin: 0px"><td style= =3D"font-family: Helvetica, Arial, sans-serif; line-height: 150%; margin: 0= px"><a class=3D"intercom-h2b-button" target=3D"_blank" href=3D"https://vtex= .intercom-clicks.com/via/e=3Fob=3DuwlC0ezS6QJN0BkE8YiLtR3Arp4%2F4KDewfuOdM= 4Z9KTvVNDC7Lde85hVBrHCAPgm0XBUt8%2F7dcuuGmLUEWsbpC6QcoclcLpClWbGPpt7IC4tJgh= qPbSzljkmSHFoKAkjmFIb2UeJn%2Fhh7IG4BkEKiA%3D%3D&h=3Df1dcbe65dcbafb04b830a1f= 21829de795df5edbc-bs8us8hw_12489302536181&l=3D90c4287504107a0f30ae12bdc12c9= 00a7869f3ac-8384422" style=3D"background-color: #F71963; border: none; bord= er-radius: 4px; color: #FFFFFF !important; display: inline-block; font-size= : 12px; letter-spacing: 1px; padding: 14px 0px; text-align: center; text-de= coration: none; text-transform: uppercase; width: 534px">READ FULL REPORT</= a></td></tr></tbody></table>=0D=0A<p class=3D"intercom-align-left" style=3D= "color: #717786; display: block; font-size: 16px; font-weight: 400; line-he= ight: 28px; text-align: left !important" align=3D"left"><br>Kind regards,= =C2=A0</p>=0D=0A<p class=3D"intercom-align-left" style=3D"color: #717786; d= isplay: block; font-size: 16px; font-weight: 400; line-height: 28px; text-a= lign: left !important" align=3D"left"><b style=3D"color: #142032">Bernardo = Heynemann</b>,<br>Director of Engineering at VTEX</p></span></td>=0D=0A = </tr>=0D=0A =0D=0A = </tbody>=0D=0A </table>=0D=0A=0D=0A = </td>=0D=0A </tr>=0D=0A </tbody>=0D=0A </= table>=0D=0A=0D=0A <!-- RODAPE -->=0D=0A <table align=3D"center" bord= er=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"600" style=3D"font-fa= mily: Helvetica, Arial, sans-serif; line-height: 150%; margin: 0px">=0D=0A = <tbody style=3D"font-family: Helvetica, Arial, sans-serif; line-heig= ht: 150%; margin: 0px">=0D=0A <tr style=3D"font-family: Helvetic= a, Arial, sans-serif; line-height: 150%; margin: 0px">=0D=0A = <td align=3D"center" style=3D"background-color: #f8f7fc; border: 1px; bord= er-top-color: #e7e9ee; border-top-style: solid; font-family: Helvetica, Ari= al, sans-serif; line-height: 150%; margin: 0px; padding: 64px 0 32px" bgcol= or=3D"#f8f7fc">=0D=0A <table align=3D"center" border=3D"= 0" cellpadding=3D"0" cellspacing=3D"0" width=3D"350" style=3D"font-family: = Helvetica, Arial, sans-serif; line-height: 150%; margin: 0px">=0D=0A = <tbody style=3D"font-family: Helvetica, Arial, sans-serif;= line-height: 150%; margin: 0px">=0D=0A <tr styl= e=3D"font-family: Helvetica, Arial, sans-serif; line-height: 150%; margin: = 0px">=0D=0A <td align=3D"center" style=3D"fo= nt-family: Helvetica, Arial, sans-serif; line-height: 150%; margin: 0px">= =0D=0A <table align=3D"center" border=3D= "0" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-family: Helvetica, Ar= ial, sans-serif; line-height: 150%; margin: 0px">=0D=0A = <tbody style=3D"font-family: Helvetica, Arial, sans-ser= if; line-height: 150%; margin: 0px">=0D=0A = <tr style=3D"font-family: Helvetica, Arial, sans-serif; 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